Returns & Exchanges
Every piece is handled by a human, fast. No forms, no runaround.
30-day returns
Unworn pieces in original condition and packaging can be returned within 30 days of delivery for a refund or exchange. Please keep tags attached and any hygienic liners or backing seals intact — earrings can only be resold with their seal unbroken.
Final sale
Custom, made-to-order and engraved pieces cant be returned, as theyre created just for you.
Restocking fee
Refunds for change-of-mind returns carry a 15% restocking fee, which covers inspection, cleaning, re-polishing and processing. Exchanges and store credit are never charged a restocking fee — if youd rather swap for another piece, you keep 100% of what you paid.
Defects & damage — always fully covered
If your piece arrives damaged, is not as described, or a stone, setting or clasp fails under normal wear, contact us with photos and well repair, replace, or fully refund it — including all shipping, with no restocking fee. Nothing in this policy limits your statutory rights under Ontario consumer law.
How to start a return
- Email us with your order number and the piece youd like returned or exchanged.
- Well reply within one business day with approval and our return address.
- Ship it back within 7 days, tracked and insured (return shipping for change-of-mind returns is on the customer; we recommend a service with delivery confirmation).
- Once the piece passes inspection, refunds go back to the original payment method within 3–5 business days, minus the restocking fee where it applies. Original outbound shipping is non-refundable for change-of-mind returns.
Gifts
Gift items can be returned for store credit (no restocking fee) with the order number.
International orders
Same 30-day terms apply; youre responsible for return shipping and any customs duties charged on the way back.